Privacy Policy

Introduction

This privacy policy explains how umber-storm collects, uses, and protects personal information provided through our website and rental services.

Information We Collect

When you request a generator rental or contact us for information, we collect:

• Full name and email address
• Event details including date and location
• Power requirements and equipment specifications
• Delivery address for rental equipment

How We Use Your Information

Personal information is used exclusively for:

• Processing rental requests and confirming equipment availability
• Coordinating delivery and setup schedules
• Providing technical support during your rental period
• Maintaining records of past rentals for warranty and support purposes
• Sending service updates directly related to your rental

Data Storage and Security

We store customer information securely using industry-standard encryption methods. Access to personal data is restricted to authorized personnel who require it to fulfill rental obligations.

Rental records are retained for seven years to comply with business record-keeping requirements. After this period, personal information is permanently deleted from our systems.

Sharing Information

We do not sell or share personal information with third parties for marketing purposes. Information may be shared with:

• Delivery contractors responsible for transporting rental equipment
• Payment processors for transaction completion
• Legal authorities when required by law

Cookies and Tracking

Our website uses cookies to improve user experience and remember your preferences. You can control cookie settings through your browser. For detailed information, please review our Cookie Policy.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for non-essential communications
• Lodge a complaint with the Information Commissioner's Office

Contact for Privacy Matters

For questions about how we handle your personal information or to exercise your privacy rights, contact us at:

Email: [email protected]
Address: 47 Riverside Industrial Estate, Thornbury Road, Bristol BS12 4NQ, United Kingdom

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.